FAQ

When will I receive my order?

If your item is in stock, it will ship from our Toronto warehouse within 1 business day. Delivery transit times vary by location within Canada.

Can I make changes to my order after it has been submitted?

If you call us right away, we should be able to make the change. However, we do process orders quickly and there is always the chance that you not be able to change the order. We will do everything we can to accommodate your change.

What is your return/exchange policy?

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and unused in training, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the item received is in a non-resellable condition, it will not be accepted for return.

If your item is returned in new and resellable condition, there is no charge for your return/exchange. Please follow the instructions on the Returns/Exchanges Form, which was sent with your order. If necessary, you can also download and print a copy of the Return Form here. The customer is responsible for the return shipping cost to the warehouse. 

Please send any returns or exchanges to the following address:

IPPONGEAR
455 Finchdene Square,
Scarborough, ON M1X 1B7

Once your return has been sent, please send package tracking information to CustomerService@IpponShop.ca. All refunds/exchanges will be processed once 

The warehouse confirms receipt of your return and accepts the product/s back into inventory.

What size am I?

Please see our size chart on the product listings, and just match your height and weight to the appropriate size chart. If you’re still unsure about what size is best for you, please contact our apparel experts at 347-808-6956. We would be happy to help find the perfect uniform for you.

How should I care for my Judo / BJJ gi? 

Hotter water may cause excessive shrinking and possibly damage the uniform. Please note that tumble drying your product will cause shrinkage. Note: collar may wrinkle under extreme drying temperature. 

Do you have any stores where I can purchase items?

We do not have any physical stores for retail sale. However, if you would like to save on shipping costs, you’re welcome to pick your order up at our warehouse! Please email customerservice@fujisports.com to get the address and available time for pickups.

Do you make custom gear for gyms, dojos, academies and affiliations?

Absolutely! We make custom gear for many of the world’s largest martial arts affiliations and organizations. Please reach out to wholesale@ipponshop.ca to inquire about our embroidery options & lead times.

I have an academy/dojo, can I open a wholesale account?

We, at IPPONGEAR, are fellow martial artists and gym operators. We understand the needs of you and your athletes and have come up with an outstanding wholesale program for your business with NO MINIMUMS.

Apply here and once you qualify, you'll be able to login anytime of day or night, see your online order history, track your package, view the wholesale pricing, and place your order. It's never been easier to save!

If you’re interested in setting up an account, please contact us at wholesale@ipponshop.ca or call us at 917-410-7842

How do I find coupon codes?

The best way to catch the latest IPPONGEAR codes and promotions is by following us on Twitter & Facebook and by signing up for our newsletter (on the bottom, right corner of the home page). This is how we keep customers informed about new products, promotions and discount codes. If you see a coupon code, don't wait too long! All our promotions are eligible for limited time periods. Also, please note that you can only use one discount code per order.